Administrator Guides
Everything you need to manage your PoolOps account — from setting up your team and adding customers through to managing the schedule, reviewing service reports, and understanding your billing.
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Getting Started
Set up your PoolOps account, invite your first technician, add your first customer, and send your first schedule.
Adding Team Members
Invite technicians to PoolOps, manage their roles and permissions, and remove team members who have left.
Managing Customers
Add customers, link their pools, set pool details, and invite owners to the Poolside app.
Managing the Schedule
Create recurring schedules, assign technicians, and manage daily changes.
Service Reports
Review completed service reports, monitor chemistry alerts, and add admin notes to reports.
Billing & Subscription
Understand your PoolOps subscription plan, manage your payment method, and download invoices.
Alerts & Notifications
Configure chemistry alert thresholds, manage admin notification preferences, and handle the alerts inbox.
Account & Profile
Manage account profile details, security, and organisation preferences.
Still need help?
Email us at hello@poolops.co.nz and we'll get back to you within one business day.
Still need help?
Our support team usually replies within a few hours.