Requesting a Visit

If you need an extra service visit between your regular scheduled services, you can request one directly from the Poolside app.

How to submit a request

1. Tap the Request tab at the bottom of the Poolside app.
2. Select which pool you need serviced (if you have more than one).
3. Describe what you need — for example, "Water has gone green", "Pre-party clean needed", or "Noticed a lot of debris after the storm".
4. Add any notes that will help your technician — preferred times, gate access reminders, or anything specific about the issue.
5. Tap Send request.

Your pool company receives the request in their Inbox and will contact you to confirm a time. You'll hear back from them directly — by phone, email, or a message in the app.

What happens after you submit

Your request goes straight to your pool company's admin panel. They can see the details you've provided and will schedule a visit based on technician availability. This is not an automated booking — your pool company will confirm the time with you.

Urgent issues

If your pool issue is urgent — for example, a green pool before an event or a potential equipment fault — note this clearly in the request. You may also want to call your pool company directly so they can prioritise your visit.